Shipping Policy

At Sasha Taylor Wigs, we strive to ensure that your orders are processed and delivered smoothly. However, certain circumstances are beyond our control. Please read our refund policy carefully:

Shipping Information

To ensure accurate delivery, the recipient's phone number must be provided according to the shipping carrier's policy. This information is crucial for successful delivery and for the carrier to contact the recipient if necessary.

1. Incorrect Address or Contact Information:

   • Sasha Taylor Wigs will not be responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.
   • If the recipient cannot be contacted due to an incorrect or missing phone number, Sasha Taylor Wigs will not accept responsibility.
   • In such cases, refunds will not be issued if the package cannot be accurately sent or is returned to us.

1. Undeliverable Packages:

   • If a package is returned to us because of an inaccurate address or the inability to contact the recipient, we will notify you.
   • You may choose to have the package re-shipped to a corrected address at your expense. However, refunds will not be issued under these circumstances.

1. Damaged or Defective Items:

   • In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. Provide a detailed description and photos of the damage or defect.
   • We will assess the issue and, if deemed appropriate, offer a replacement or store credit. Refunds for damaged or defective items are not guaranteed and will be considered on a case-by-case basis.

Contact Information

For any questions or concerns regarding your order, shipping, or this refund policy, please contact us at contact@stwigs.com. We are committed to ensuring your satisfaction and will do our best to assist you.

Thank you for choosing Sasha Taylor Wigs.